Important Information
This Privacy policy aims to give you information on how we collect and process your personal data using this website, including any data you may provide through this website when you purchase a product or contact us.
This website is not intended for children and we do not knowingly collect data relating to children.
Podiacare Limited is a company registered in England an d Wales (company number 02157223) with a registered office at 75 Mutley Plain, Plymouth, Devon, PL4 6JJ.
For the purposes of data protection legislation, we are the data controller of your personal data. We are registered with the Information Commissioners Office in the UK with reference number Z6608038. If you have any comments, questions or requests regarding this privacy policy please send them to Podiacare Privacy, 149 Bath Road Maidenhead Berkshire SL6 4LA or email us at: info@podiacare.co.uk.
The personal information we collect and use
Information collected by us.
If you have ordered items from us, or registered with our sister company The SMAE Institute (1919) Ltd , we will have your email address, telephone number, postal address and the method you chose to make your purchase with. We may also collect information about how you use our services, such as the types of content you view or engage with or the frequency and duration of your activities.
In addition, our servers, logs, and other technologies automatically collect certain information (see below) to help us admin ister, protect, and improve our services; analyse usage; and improve users’ experience. We share personal information with others only as described in this policy, or when we believe that the law permits or requires it.
Information we collect automatically
Cookies: We may use cookies and other technologies such as web beacons, web storage and unique advertising identifiers to collect information about your activity, browser and device. This data helps us to build a profile of our users. Some of this data will be aggregated or statistical, which means that we will not be able to identify you individually. If you prefer, you can remove or reject browser cookies through the settings on your browser or device. However,rejecting or removing cookies could affect the availability and functionality of our services.
How we use your personal information
We use your information in several different ways. Below is a detailed description showing what we do, and why we do it.
Name and contact details are used for;
- The purpose of processing orders
- Delivery of your purchases to you
- Sending you service messages by email or text, such as order updates
- Sending you information by email or post about our new products or services
- Fraud prevention and detection
- Sending out Product recalls when necessary.
Date of birth information
- Fraud prevention and detection
- Legal obligation
Contact history with Podiacare Ltd e.g. over the phone, email or on social media
- Provide customer service and support
- Train our staff
Who we share your personal information with
We share your data with the following categories of companies as an essential part of being able to provide our services to you:
- Members of the Podiacare Ltd/Smae Institute Group of companies, as sometimes different entities in our group are responsible for different activities
- Companies that get your order to you, such as payment service providers, warehouses, order packers, and delivery companies
- Professional service providers, such as marketing agencies, advertising partners and website hosts who help us run our business
- Credit reference agencies, law enforcement and fraud prevention agencies, so we can help tackle fraud
- Companies approved by you, such as social media sites
We will not share your personal information with any other third party.
How long your personal information will be kept
We will hold on to your information for as long as you have your account, or as long as is needed to be able to provide the services to you, or (in the case of any contact you may have with our Customer Care team) for as long as is necessary to provide sup port-related reporting and trend analysis only.
If reasonably necessary or required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions, we may also keep hold of some of your information as required, even after you have closed your account or it is no longer needed to provide the services to you.
Control over your information
Under the General Data Protection Regulation, you have several important rights available to you for free. In summary, those include rights to:
- Be informed about how your personal information is being used (hopefully this privacy policy explains it all)
- Access the personal information we hold about you
- Request that we transfer elements of your data to another service provider
- Request us to correct any mistakes in your information which we hold
- Request the erasure of personal information concerning you in certain situations
- Receive the personal information concerning you which you have provided to us, in a structured format
- Stop any direct marketing
- Object to processing of your personal data
For further information on each of these rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner’s Office (ICO) on individual’s rights under the General Data Protection Regulation.
If you would like to exercise any of these rights, please:
- Email, call or write to us at Privacy Podiacare Limited, 149 Bath Road Maidenhead or email info@podiacare.co.uk , phone 01628 632440
- Let us have enough information to identify you;
- Let us have proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill); and
- Let us know the information to which your request relates
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made many requests. In this case, we will notify you and keep you updated.
Keeping your personal information secure
We have appropriate security measures in place to prevent personal information from being accidentally lost, or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.
We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.
Submitting a complaint
We hope that we can resolve any query or concern you raise about our use of your information. If you are not happy with how Podiacare Ltd manages your personal data, you have the right to lodge a complaint with a supervisory authority. The supervisory authority in the UK is the Information Commissioner who may be contacted at https://ico.org.uk/concerns/.
Changes to this privacy notice
This privacy notice was published on 23/05/2018 and last updated on 23/05/2018.
Any changes we make to this notice will be posted on this page.